Our EPIC Support® team works around the clock to ensure you receive the best hosting experience possible, however there may be occasions when you need to engage our Professional Managed Services team to resolve issues that fall outside the typical support packages. In this event, you have the option to customize a Support Agreement that will cover this need or you can engage our Professional Services staff to provide Managed Services through individual support tickets or block hour agreements.
The Mosaic Professional Services team can provide a variety of services that combine specialized IT consultation and solutions with deep technical expertise and holistic understanding of hosted environments to deliver the best solution to accomplish your objective.
Our team can help you optimize resources, increase security, protect data, maintain site availability and migrate to Mosaic. Our Professional Managed Services include such things as:
- One-on-one consultation to assess needs and identify solutions
- Dedicated, Virtualized and Hybrid hosting solutions
- One-time, block hour and recurring engagements to resolve specific issues
- Services delivered via partner networks and in-house specialists
- Security Services, Data Protection Services, Application Services, Cloud Services, Performance Services
Our Professional Services team can help you determine if your existing environment and choice of platforms are designed for optimal resource utilization and performance. For more information about our Professional Managed Services, contact us at 240-399-3900.