Mosaic delivers premium digital voice and fax services by leveraging cutting-edge technology and a robust network infrastructure. Our solutions provide crystal-clear voice communication and reliable eFax transmission, ensuring that businesses can confidently stay connected with their clients and partners.

  • Cost Savings
  • Advanced Features
  • Reliability
  • Portability
  • Enhance Productivity
  • Direct to Mobile
  • Softphones

VOICE over IP (VoIP)

Voice over Internet Protocol (VoIP) is a technology that transforms voice calls into data packets and transmits them over the internet or private IP networks. VoIP works by converting analog voice signals into digital packets, which are then transmitted in real-time using IP networks. This method offers several advantages for businesses, including enhanced efficiency. VoIP enables businesses to integrate voice communication with their existing data networks, reducing the need for separate infrastructure and maintenance. This integration streamlines communication and collaboration, allowing employees to make calls, participate in video conferences, and exchange messages from various devices and locations. VoIP also offers features like call forwarding, voicemail-to-email transcription, and easy scalability, making it a cost-effective and versatile solution that enhances overall business efficiency and productivity.


Auto-attendants are like virtual receptionists, greeting callers with tailored messages and offering menu options to direct calls to the right department or extension. They enhance efficiency by reducing call handling time and ensuring callers reach their intended destination effortlessly.

VoIP servers offer sophisticated call routing options, such as skills-based routing, time-based routing, and geographic routing. These features optimize call distribution, ensuring calls are routed to the most qualified agents or to the right location based on specific criteria.

Call queues hold incoming calls until an available agent is ready to answer. They improve customer service by providing features like estimated wait times and prioritizing calls based on predefined criteria, ensuring efficient call handling even during peak periods.

Voicemail-to-email functionality converts voicemail messages into email notifications, including audio files or transcriptions. This convenience allows users to access voicemails from anywhere and easily manage messages.

Call recording features support quality assurance, training, and compliance efforts. It allows businesses to record and securely store calls, providing valuable insights into customer interactions and ensuring adherence to regulatory requirements.

VoIP servers simplify conference calls by offering scheduling, screen sharing, and video conferencing capabilities. This fosters collaboration among remote teams and external partners, improving productivity and reducing the need for third-party conferencing tools.

VoIP servers provide comprehensive call analytics and reporting tools that track key metrics like call volume and duration. This data helps businesses make informed decisions, optimize operations, and enhance customer service.

IVR systems streamline customer interactions by allowing callers to interact with automated prompts and input options. They enable self-service for tasks like checking account balances or booking appointments, reducing the need for human intervention and speeding up resolution times.

Integration with CRM systems and productivity tools streamlines workflows by allowing easy access to customer data and synchronized communication. It enables teams to work more efficiently and provide personalized customer experiences.

VoIP systems are designed to support emergency services by providing location information to first responders during 911 calls. This feature ensures compliance with safety regulations and enhances user safety in emergency situations.


These frequently asked questions provide essential information for those considering the adoption of VoIP systems, helping businesses make informed decisions about their communication solutions.

VoIP, or Voice over Internet Protocol, is a technology that allows voice communication over the internet rather than traditional phone lines. It works by converting analog voice signals into digital data packets, which are transmitted over IP networks. VoIP enables cost-effective voice calls and additional features like video conferencing, making it an attractive alternative to traditional phone systems.

VoIP offers several benefits for businesses, including cost savings, enhanced mobility, and scalability. It reduces long-distance call expenses, supports remote work with mobile access, and allows for easy scaling of phone lines as businesses grow. VoIP also provides advanced call management and collaboration features, improving overall productivity.

VoIP systems are generally secure when properly configured and maintained. Encryption protocols protect voice data during transmission, and firewalls and security measures safeguard against cyber threats. Reliability depends on the quality of the internet connection; however, many VoIP providers offer redundancy and backup options to ensure uninterrupted service.

Yes, you can often keep your existing phone number when switching to VoIP. This process, known as number porting, allows you to retain your business phone number while benefiting from VoIP’s advanced features. Your VoIP service provider can assist with the porting process.

To use VoIP, you’ll need an internet connection, a VoIP-enabled device (such as a VoIP phone or softphone application), and a VoIP service provider. In many cases, existing computers and smartphones can also be used for VoIP calls.

VoIP systems offer a wide range of features, including call forwarding, voicemail-to-email transcription, auto-attendants, call recording, and conferencing capabilities. These features enhance communication efficiency, making it easier for businesses to manage and customize their phone systems.

VoIP call quality depends on factors like internet bandwidth, network configuration, and the VoIP provider’s infrastructure. In most cases, call quality is comparable to or even better than traditional phone systems. Businesses can further improve call quality by ensuring a stable internet connection and using quality VoIP equipment.