Professional Server Management

//Professional Server Management
Professional Server Management 2017-05-03T16:21:02+00:00
Professional Server Management

Server Management for Colocation Customers

Mosaic provides Professional Managed Services Packages for Linux and Windows based servers, network hardware and equipment colocated in our datacenter facilities. Our Professional Services allow you to transfer your day-to-day server related management responsibility as a means for improving network operations and freeing your IT staff up to work on more important things. We offer three packages; Basic, Standard and Premium with custom packages available upon request.

Please contact us if you are interested in more information or to setup service.
(All hours are provided on a per server basis.)

Service Levels

Basic

Initial Server Check-Up

Service Includes:

We will perform an initial 4-step checkup:

  • OS Audit
  • Security Audit
  • Log File Check and Audit
  • Virus Scan and Intrusion Audit

Standard

Includes Basic Service

Includes Basic plus:

Up to 4 hours of support on your server, network or applications

  • Vulnerability scanning
  • 24/7 Monitoring
  • 24/7 Alerting
  • 24/7 Epic Support

Premium

Includes Std Service

Includes Standard plus:

Up to 8 hours of support on your server, network or applications

  • Apache, Tomcat, Litespeed
  • Sendmail, Qmail, Exim, Postfix
  • PHP, Ruby, PHPMyAdmin
  • MySQL, PostgreSQL, Oracle
Feature Self-Managed Standard Managed
24/7 EPIC Support Access
Initial Server Checkup
Basic Server and Network Monitoring
(Heartbeat, PING)
Basic OS and Security Updates
Extended OS and Security Updates  
Extended Server Monitoring
(CPU, Memory, Disk Usage, DB)
 
Basic Monthly Security Review 
(Review logs, vulnerability review)
 
Monthly Configuration Review
(Server and Networking)
 
Managed Application Updates    
File System Monitoring and Cleanup
(directories, log files)
   
Monthly Ransomware / Malware Scanning    
Server, OS, Network Tuning    
Cost/ month FREE $99.00 $199.00
       

Professional Managed Services – Support Process

  • INTERVIEW – Discuss, identify and document the problem(s).
  • ESTIMATE – Provide an estimate of the hours/services required.
  • APPROVAL – You decide on exactly what work you want done.
  • PAYMENT – Payment is accepted and work can being immediately.
  • WORK – Engineers will access your systems directly through SSH, explore the problem and fix it directly.
  • DOCUMENTATION – All work is documented for future reference.
  • FOLLOW-UP – A manager will contact you to see how things went!

Professional Managed Services Rates

1 hour – $150 per hour
8 hour block – $1,100 (8% discount)
16 hour block – $2,160 (10% discount)
40 hour block – $5,280 (12% discount)

For more information about our Professional Managed Services or to receive a FREE estimate for services, please contact us or give us a call at 240-399-3900 today!